Submission + - Rackspace Email Customers Notified of Potential Vulnerability
Dear Rackspace Customer — We have recently corrected a potential vulnerability that may have allowed external access to some of your end-user's credentials. To be safe, we've reset the passwords for the mailboxes identified below. Please log in to your Admin Control Panel to change the password and to allow access to your user once again. Please note that your admin credentials were not at risk.
The notification originated from mailtrust.com, a service acquired by Rackspace in October 2007, and was confirmed by Rackspace support.
Yes this was sent out by the Email and Apps Department. We understand that it was not a normal means of communication but generating a ticket would of taken longer. Due to the security issue involved on this issue emails was the quickest way to reach our administrators to address this issue. A ticket will be created shortly documenting this issue in your ticket history.