_Touch_screen is new, otherwise:
http://metku.net/index.html?sect=view&path=mods/loginoki/index_eng

Mouse with display, that's so 2006...

Game seems quite interesting. Somehow a bastard child of good old Paranoia and Scalzi's Shadow Brigades comes to mind.
I guess I have to give it a whirl at some point.

I have been using Trellis ( http://www.accord5.com/trellis ) both as a helpdesk and as a problem tracking and management solution between housing cooperatives and building maintenance companies.
It's completely open source and quite easy to modify to different needs.
Creating tickets with e-mail piping sucks big time out of the box, but like I said - easy to modify...