Comment Re:Can someone explain (Score 1) 418
Is a green Private an official representative of the US Army?
Is the guy working the cash register an official representative of McDonalds?
Just because someone is a representative of an organization does not mean that individual is in a position to make policy decisions for said organization. The customer service rep in this case was wrong and should be corrected and (if required) disciplined, but to report it as news/fact without first seeking official comment from the appropriate individuals is irresponsible.