Has anyone actually dealt with Oracle Support (Score 1)

I've been an Oracle Apps DBA for 10+ years and a RHEL admin for about 5.

I have yet to have a single client move to Oracle Enterprise Linux and every client that has considered it decided against it for one reason - Oracle's Support sucks.

Sure, great, I'd get all my support in one place - (strike) India (/strike) Oracle. Unfortunately, that support is horrendous.

I had Oracle work one linux related issue for a client, as a top severity issue with Oracle. In short, Oracle took a week on it, missed fixing the critical issue, and didn't have an analyst available when they said they would (during a mission critical downtime to address the issue).

Sorry, no.