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Comment Important UK perspective... (Score 1) 79

Seeing several comments here that seem to be treating this as an either/or discussion. Thought I'd post for the benefit of US & global readers: the UK already outsources plenty to service providers, and many of those service providers either run their own data centres or in turn consume managed capacity in one form or another from their own suppliers in turn.

For instance:
DVLA (vehicle / driver licensing) - Capita
Many civil service departments, including Highways Agency and significant chunks of what is in effect the civil service WAN - ATOS
TfL (Transport for London - authority and infrastructure for London and surrounding areas) - IBM

And yes - some of this data, and the analysts, are offshore already.

One does wonder quite why the DVLA needed 39 locations onshore in the first place however...

The stupid thing is, if they shut many of the expensive London offices and moved these services to the Northeast of England, they'd achieve a good half of the saving anyway and WIN political points. I can't understand why this isn't happening.

Comment Re:Gee... (Score 2) 79

Apparently some governments have better sense than some businesses.

Indeed. I know it doesn't look like it sometimes, but the purpose of Government is to prevent Tragedy of the Commons, and to my mind "buy the lowest cost irrespective of value delivered" is very much Tragedy of the Commons when discussing tax dollars.

In a similar way, current stock market behaviour actively encourages "reduce cost at all cost" and there's yer problem. Many companies in the UK have begun moving services back onshore once the revenue impact of the customer backlash started to bite. It's a pity they couldn't see that coming.

Comment Re:Give them a refund (Score 1) 451

Unless they paid some money to someone, it's not clear why they would think they are entitled to support.

Indeed. What you said here is a universal issue with companies offering services or other intangibles - the more the customer pays the more they value the product, and they somehow project this onto the supplier. The logic seems to be that if it was actually any good you'd be charging for it.

(I do not agree with this logic)

Comment Re:trust of the community???? (Score 1) 487

I've heard Android users complain that they can't tell which of thirty apps with intentionally deceptive names is the actual app they're trying to get

It's not even that good. You can search for seriously popular apps and get 20 hits with no words in common with your search term, and no sign of the app you were looking for.

Comment Re:trust of the community???? (Score 1) 487

Highly informative post on motives - but I think the real problem here is that Apple decided to take features and indeed basic functionality AWAY, for whatever reasons, without bothering to tell their users first.

Essentially this says "our costs are going up, so fuck you, Mr Customer," which is acceptable for cheap and cheerful brands but is against everything the Noughties Apple brand stood for.

Comment Re:No, not really (Score 1) 396

Yeah. I want my antigrav jetpack complete with Bergenholm! (You'd still need surprisingly large jets to beat aero drag I suspect.)

You've assumed there that inertial mass and gravitational mass are the same thing... and now I've run out of talent. Does the Higgs theory say anything about the equivalence principle? If you could suppress the Higgs field do you get antigrav or inertia-free or both? (Or neither - if you get vacuum collapse)

Or is inertia just a another consequence of the same curvature that generates the perception of gravity, when you factor in the timelike dimension?

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