Comment Re:Scalded (Score 4, Interesting) 118
so if you went to bestbuy, bought the (physical) game box, took it home, installed it and figured out it wouldn't run, would you have called your c/c company to withhold the payment to bestbuy until you were able to run the game? What does Valve have anything to do with a game working or not working? It's not that physical stores allow you to take back opened software nowadays either...
If he had gotten it from Best Buy he'd have basic consumer rights to refund, a working product, etc. enforced by policy and executed by a human (be it a sales associate, manager, whoever).
If he had gotten it from best Buy he would have received actual human interaction when first complaining about it. Best Buy may be a joke and the Geek Squad may be a ripoff, but the mere presence of a human being who has some idea of how to troubleshoot shit, or at least whose job it is to keep customers happy, is about 87 miles ahead of Steam's "support".
Steam support simply doesn't exist unless you threaten to issue a chargeback or sue. No human at Valve even SEES your support ticket until 2 automated "solutions" are generated and spit out - 1 blaming your ISP and 1 telling you to delete clientregistry.blob or reinstall Steam. After that they blame the developer and close your ticket.