I would call this a crazy conspiracy theory -- except for Dave with a V's really strange entangling of outrage, with simultaneous unending praise and desire for the product. I'm having a really hard time making sense of that part of it.
What's so hard to understand about it? Guy likes a product, tries to buy it, gets screwed around by sales/support staff.
After all, why would anybody be dealing with sales/support staff in the first place, if they didn't have an interest in the product? It's actually rather mundane, hardly some kind of intriguing mystery. I think most of us have been in a similar position before.