Comment Re:Cry me a river... (Score 2) 202
It reminds me one of my experiences
We were trying very hard to get our users not to bother the in situ support but to call the help desk, with users trying to call the in situ tech because they knew him personally.
One day, nearly at the end of the day, I got a call from a stressed user "My PC has caught fire!". I thought "Ok, she needs a replacement" and told her to call the help desk and got out.
When I was arriving home, it dawned on me that the user never did say that the fire was already out... and maybe she was asking advice on PC firefight. I thought to check what had happened next day, but later I thought that it was better not to raise the issue. To this day I still don't know.