Comment Re:it's not really just storage (Score 1) 168
IT should be there to offer training and provide guidance but in the end it's a support function, not a business driver. IT is there to support the sales staff, not school them or patronize them.
What a very 1980s view of IT. We work in partnership with the business to both deliver the expected value from existing services and to identify where additional business value can be gained from process changes. We're service driven rather than sales though, sales is something of a dirty word in my industry at the moment.
If IT believes that a business process is suboptimal and should be addressed, there is a chain of command for that; you prepare a nice spreadsheet with itemized expenses and you run that up the chain. If the person in charge determines that the waste is in fact unacceptable, he/she will initiate a change.
John Kotter would disagree with you, spreadsheets are a poor way to build a sense of urgency.