Comment Re:Car (Score 1) 467
Actually, I think my example is spot on.
If the firmware is so risky that "Any time you install a new firmware you are rolling the dice", maybe the manufacturer should re-think the hardware / solution they are providing. Upgrade of the firmware should NEVER... NEVER... NEVER be risky.
Great customer support: on day "warranty expire +1", you are on your own. They have my business (NOT).
Also, tell that to FTC. They have NO problem going after companies whose warranties have long since expired.
Sure. Unfortunately, if you are in the business of supporting something that is critical, you can either argue that you are right, and how life is unfair. Or, you can plan for failure, and not have to tell everyone that was counting on your product/whatever that everything is going to be down until does the right thing. It may not be good customer service, but you must understand that the world and most of the businesses out there don't give a shit if you sink or swim. Go ahead and file a suit against them in court if you are so obligated, but your take away should more than just hoping that some government body (FTC) makes everything all better years down the road.