Comment There's a huge amount of just wrong information (Score 1) 562
This is about credit card interchange and transaction fees, which have recently gone up as a result of congressional price controls on debit card (but not credit card) fees and other regulations that closed a few avenues banks used to have for making money. Another cause is the rise of 'rewards' cards over the last decade -- if you get 1-2% back on your transactions, whether via 'points' or cash back, almost all of that is coming from the merchants who pay these fees and not your credit card bank. Predictably, they raised rates on other things to try and make up the difference. Transaction fees on credit cards have skyrocketed over the last 5-6 years, especially for Internet 'card not present' transactions. I handle ecommerce for a non-profit that does about 1.5 mil a year through us, and only after a lot of haggling were we able to get something like 2.29% + 21 cents per charge, which on your average Verizon wireless bill is right around or even over $2. Some places will hit you for closer to 3%, though a company as big as Verizon undoubtedly has a lower rate.
These fees don't apply to ACH/bank transfers, so Verizon wants you to use those. If my business accepted credit cards for payment, we'd probably want to do the same thing, but Verizon is a big bad phone company and so it's easy to pile on them. I'm glad I'm an AT&T customer in this case (since they don't have anything like this
The story is being spun a bit as 'Verizon wants you to mail in a check and why are they charging me to do their work for them.' Verizon doesn't want you to mail in a check. Verizon wants you to pay from your bank account, as tons of people do in Europe. It's a perk for me to be able to pay most of my bills - business and personal - via credit card (which I pay off every month) because I get 1-2% back and because the credit card companies will go to bat for me if there is a problem with a charge, whereas once an ACH is complete there is not an easy mechanism to reverse it. Right now, AT&T is paying about $4/month (of my $150 bill) for me to have those perks. Since AT&T is a huge company and most of its customers are 'the little guy,' you could argue that we're entitled to those perks and AT&T should pay for it - to which my response (were I AT&T) would be that we have no problem paying something for it, but rates are now high enough that it's worth considering the big PR hit of adding a fee like this.
Most of us wouldn't switch carriers over a $2/mo fee. Most of us would set up the automatic bank transfer and grumble about it, and Verizon knows that.