Comment Re:Ask the credit card for a refund (Score 1) 307
Yep. One of the few times I issued a chargeback (HP laptop repair by manufacturer due to a non-functional video card; the service request explicitly did not include the hard drive but they took it out, (supposedly) destroyed it, and replaced it with an OEM imaged one; fortunately it was a dual-drive laptop and all my data was on the second drive which I'd removed prior to sending it in) the vendor (HP) tried to contest it. After an annoying phone call with my CC company (Visa through Wells Fargo, which I do not recommend) I faxed them the repair order (clearly stating not to touch the HDD), repair receipt (which clearly stated what they'd done to the HDD), and a printout of the IM transcript where their service agent had assured me they wouldn't touch the hard drive. Not *quite* the only time I've had to send a fax in the last ten years, but close.
Anyhow, got the charge for the service reversed, but I did have to prove they had failed to uphold their service agreement to the terms that I'd paid for.
Incidentally, this was after going through numerous complaints with the service center itself (where they used the laughable argument of an analogy to car repair. I had recently had a significant amount of car repair, which by law includes a very detailed statement of what things are and are not to be replaced, itemized costs, and a stipulation that all replaced parts must be available for return to the owner (i.e. no destroying them without the owner explicitly asking you to). I also filed a report with the BBB. This is all from back in 2008 though, and the laptop actually still works so I have no other significant complaint about HP.