Comment Re:Informative Article (Score 1) 329
Would any other manufacturer do that? Would the retail store that sold you any brand of laptop?
If it's an Acer? Probably not, but that's probably because they don't have a ton of retail stores all over the place. More than likely, I would have gotten it from some place like Newegg and would have to go through warranty-by-mail service.
If it's an Apple? Absolutely. Apple is different. You're paying a significant premium on their product partly because they're selling you the boutique experience. They have these stores all over the place with their "Genius Bars" that offer to diagnose/fix their products. It only makes sense from their point of view: move your data into a refurb model, send the broken one off to a central place to be fixed, and send you on your way. What do they do with a broken iPhone that you costs $1000? They transfer your stuff to a new one and send you on your way. Why should a laptop be any different?
I should say that may expectations may differ from reality. What does Apple actually do with a broken laptop?