Comment True thing (Score 1) 316
I used to be a grocery checker, so in most cases I'm ok with doing the work myself. The problem enters when I need the one clerk on duty for the four rows of kiosks to do something that requires an authority I do not have, like verifying ID for alcohol. There have been times when I got tired of waiting (10 or 15 minutes) abandoned the kiosk, and switched to a line with a live checker. And yes, I realize I'm leaving a kiosk in an unworking state, but what other choice is there?
There are stores where I don't buy beer or wine because the wait for verification is so long.
And finally, I've noticed recently at least two grocery stores who have shut down the self serve lines and added more checkers. Apparently, in at least some environments, it's not a good idea.