Comment Re:Does it matter? (Score 1) 396
Your bank makes you fill out and sign a form for that? Shit, I have cards with 4 different banks (5 if you count store cards through Synchrony, but I've never dealt with fraud on those cards) and all 4 of them call me if they think a transaction is fraudulent; I can press 1 to verify the transaction or 2 to speak with a representative about potential fraud. All 4 banks I deal with have this system, and it works well; I've encountered actual fraud on cards from each of those banks and it's always been a matter of simply telling them the transaction wasn't initiated by me. Transaction immediately reversed, new card arrives in 2 days, nothing to fill out or sign.
Of course, due diligence, when they call I refuse to provide any account details and I check my account online to ensure what they're saying matches what I'm seeing before I confirm or deny anything. If they ask for account details, I ask their extension and tell them I'll call back at the number on the back of my card. Never provide personal information or payment/account details on an incoming call, because caller ID can be faked.
To be fair, I haven't had any fraudulent charges in several years: it's quite possible my bank may have such a system now, but I haven't ever had to use it (fingers crossed). The last time was something like 10 years ago, and they immediately froze the account when I called (or did they call me? I don't recall the exact details.) and sent me a new card. The new card came with a little form that itemized the disputed charges and wanted me to (a) verify that those are the charges in question, (b) sign at the bottom to attest to that, and (c) mail it back at their expense (they included a prepaid envelope). I'm sure it was just for the lawyers. Either way, it only took a moment.
I, too, refuse to provide account details to random callers for the same reason you do.