Comment John Legere was a good guy (Score 4, Interesting) 64
John Legere was a good guy. For a tech CEO he was extremely approachable. I wanted to buy 2 new phones for my kids (their old ones were pretty beat up) The T-Mobile store I went to kept wanting to charge me a $25 "Sim Fee" to transfer the sim from the old phone to the new. I keep a sim popping tool on my keychain, and kept arguing with them I'm not letting them charge me $25 for something I could do myself. They would not relent, and I ended up getting new phones at best buy.
John keeps a pretty solid presence on facebook. When I told him what had happened he responded with, "This is not how we do business, I am so sorry" A week later I noticed the store was shuttered. A month later the store was reopened with new employees. John seemed to actually care that customers were treated fairly by his company. I don't even know who's running TMO now.