Besides an academic exercise, whats the use of chatbots? My life isn't incomplete because I lack one. I doesn't help me.
Like all automation, it helps bring expensive products [professional services] to the many:
eg first legal bot - https://www.theverge.com/2017/... now common use in most developed countries.
And if the purpose of such interface is to get stuff done, then the task is more about understanding and doing things rather than having a conversation. Really, who has the time to have a conversation with AI?
Many professions are almost entirely based on using conversation to elicit information from a customer to come up with a diagnosis, legal opinion, or product requirements. Because sometimes people don't know what they want/ what they have, so we need free form conversation as the user interface.
I'm guessing you still need to have a conversation when you visit a human doctor or lawyer.
Is this yet another way to make people obsolete in a race to the bottom?
Yes I also fear for the buggy whip makers' jobs