Have the developers do it (Score 1)

When I've been working on an in-house application, *the* most effective way of understanding the bug is for the developer (me) to go and sit with the user while they demonstrate the problem. This helps with developer/user education too: "You're doing *what*? I never thought of that! It's much easier if you do this way..." Obviously, this only works if you're in roughly the same place, but spending a couple of minutes to go over there can save many times that in trying to decipher an unclear testcase, or weird enhancement request. Your users will appreciate the attention too...