Well for this "change" i am assuming he is talking purely about the Internet service they provide. What they provide is shit and at high prices. Recently in my area Qwest has placed their new "fiber optic" Internet. Basically they have fiber to the CO and then copper(twisted pair) running to your house. I get 20 down/5 Up($55mo). I can go for a 40/5 but it's like $130 last i checked. With DSL(VDSL to be exact) i don't have to worry so much about neighborhood usage effecting my speeds, but with comcrap i do. I, probably like many others, switched because all i care about is a good Internet connection that offers good speeds bothways. I don't watch much TV anyways, and haven't had cable for quite some time now. The OTA channels are legal to record and so long as you aren't selling that recording you made, there is nothing wrong with redistributing that especially since it's Public Domain(or at least how i've come to understand it).

I've heard comcast is going to come out with some higher internet speeds, but the most they're ever going to get out of it is T3/D3 speeds and they can't offer that in whole to each customer in coax. Their price needs to drop and every ISP needs to start buying more equipment to effectively be more than sufficient to handle a full load of all their users plus 1/3 extra(IE: more failovers and balancing). Stop trying to limit peer to peer. As i read in a prior post "The more you tighten your grip, Tarkin, the more star systems will slip through your fingers". I'm not saying you should allow theft, but like spam, someone will always find away around it.

If customers feel they are being taken advantage of and that you the company are stealing from them, they will steal from you.

You hit your users? pfft... your experience must be 00000000. :P
I just find their most viewed site and block it. If they wanna play with fire, i'll add some gasoline to their playing area and watch'em loose their eyebrows if ya know what i mean.
BOFH!

You're new here huh?

After the tech punched him he should have said, "Can you hear me now?"

In all seriousness, the tech should have been fired.

Doesn't look like they'll have anything to do anymore.

If you want to learn Ubuntu, use Ubuntu. If you want to learn Linux, use Slackware.

Look, the people you are after are the people you depend on. We install your Internet, we administer your email, we support your pc, we build your networks. We WATCH your packets while you sleep. Do not... fsck with us!

I totally agree with all the others here that have been saying, BOFH to those that are being inconsiderate. Bottom line, don't take the crap. I work for a small Medical Clinic and had a doctor yell at me and tell me, "You need to fix this now and I don't have time to tell you whats wrong with it" which to my reply was something along the lines of, "Well how do you expect me to diagnose the problem then?"
You'd really think that of all people, Doctors would have half a clue. This is just not the case, and I don't think most will.

What works for me and my co-worker is having a real strict web usage policy. We already block most of the fun stuff by default, so whatever's left is for them to play with. The first time they wind up on the virus alert, they are warned with a CC to their manager. The next time, the entire internet is taken away from them. Since I've started holding to this more strictly, in some cases the virus may have been a false positive, I haven't had people be as rude to me as they were before.

I think we get this kind of bad rap because you will usually walk into an IT room and see what appears to a user as us not working. Half our job in a day can consist of waiting though. Waiting for this to complete, or waiting for an issue you've been watching to replicate. Lots of waiting though. On top of that, none of them understand the maintenance behind the scene. I think that because a lot of what we do cannot easily be understood by most, when you so happen to come and ask for help and you just see us staring at a screen reading something it's assumed that you weren't working.

So all in all, if they are asking for your help because they actually broke something and are uncivil about it, take away whatever caused the problem. Elevated rights, surfing abilities, lock them down so tight that they wont need to come ask you for help because you've tightened the leash so tight that the only problem they'll have is with whatever 3rd party business software you use and nothing you can really control besides doing updates or calling vendors.

Not to rain on your parade but they'd probably have an OC-12 line or greater :P :D

Well because of HIPPA laws, technically a doctor cannot take any records home or it is in violation to that patients privacy because then that doctors wife, kids or friends may see them laying on the kitchen table. This posses problems when a doctor is on call at a hospital and needs to send copy patient info down to be recorded later on in their own EMR system.