Comment Re:Dubious figures (Score 1) 275
"Support" doesn't mean "set up your system for you"...people seem to get that confused a lot. It means that if something isn't working as designed, they (the support people) will help you figure out why.
As a person who works for a company that sells Linux support, I can say that support means a lot more than that. While it does not mean "set up your system for you", it can mean making the process of setting up the system easier, or helping debug the customers "set up the system" script. And more often than not the system is "working as designed", just it was either designed counter-intuitively or it's not working as expected by the user. The support person will help you through that. Hell, as a support person I've even patched a customer's C code for them after an API change, even though it was technically out of SLA.