Comment Re:If they do this.. (Score 1) 539
I like your post, Dave, and can relate. I think a lot of people on Slashdot have been in similar positions.
It can be difficult to balance the "I know what I'm doing" arrogance with restraint when necessary. What I do is try and remember that there's some possibility I'm wrong and don't want to be too embarrassed. That seems to make people more willing to help me too when I call tech support myself.
That's the impression I got of the original poster when reading his missive about his experience with his hosting provider. It seems like he knows what he's doing and is very smart but he's not being reasonable.
If your provider wants access to logs without root, maybe you can just allow them access via ftp to the log files or some reasonable compromise? I think that would foster a more cooperative relationship with your hosting provider than the hostile one the poster has now.
An ounce of cooperation can go a long ways to helping people solve problems, especially if you turn out to be right in the end anyway.