Comment Re:and when the system goes down at rush? (Score 1) 221
In reality, customers are slower at ordering from a kiosk than verbally giving an order to a human employee.
Of course the kiosk is slower. You can tell the counter clerk, "Quarter pounder meal, medium, Diet Coke." They have one screen and can touch three buttons in sequence to enter that order. At the kiosk, at least locally, the same order requires going through multiple screens, with transition time between each of them. So long as the kiosk lacks some sort of quick-entry option, it's going to be slower for many people.
Of course the kiosk is slower. You can tell the counter clerk, "Quarter pounder meal, medium, Diet Coke." They have one screen and can touch three buttons in sequence to enter that order. At the kiosk, at least locally, the same order requires going through multiple screens, with transition time between each of them. So long as the kiosk lacks some sort of quick-entry option, it's going to be slower for many people.