heh, their help desk is hilarious, had to get a dsl password reset, after 30 mins on the line to one of their staff from Papua New Guinea (i believe they actually give them english lessons to get them into the role) and them attempting to sms me the new randomised password 5 times and receiving nothing we were at an impasse. i gave up for the night, called back the next day to get one of their remaining australian staff, he reset the password and told me it over the phone and i was rolling. about a week later one of the sms came through with my new *email* password. efficient.