Comment Re:Cisco should be careful (Score 1) 117
I don't know if Cisco still does this but at one point you would get a plethora of accents not because of outsourcing but because they were bouncing your call to whatever call center was currently between 9 AM to 5 PM local time. So if you're in Chicago at 4 AM and you call the support line you're going to get someone in Australia. Basically allowed them to have only one shift of support spread out around the world rather than keeping a particular call center running 24/7.