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Music

Journal Journal: Bushite Congress Kills RIAA's Anti-piracy Efforts 2

The Law of Unexpected Consequences is expected to soon take an ironic twist. As reported in The Guardian, the WTO will issue its long-awaited ruling next week on Antigua's complaint against the US for its law that prohibited banks from allowing money to flow to and from offshore Internet gambling sites.
Censorship

Submission + - Josh Wolf now wants to free the media (10zenmonkeys.com)

destinyland writes: "Video blogger Josh Wolf spent more time in prison than any American journalist. But in this amazing new interview he clears up misconceptions about his imprisonment and release. "The government still has the option to re-subpoena me to try to make me testify about the content of the tapes... But I don't think they're going to because they know that I'm not going to testify."

So now what? He's building a "Free the Media" coalition, "trying to build a dialogue with independent journalists, establishment journalists, and then everyday viewers to try to shape the future of the media..." Even more interesting is a site called Prison Blogs. "We want to pair up individual prisoners with sponsors on the outside who agree to type up what they have to say and post it on their own blog."

So what did it all mean? "Some journalists realize that if they're coming after me — they're next..." Asked whether the internet is empowering, he decries censorship by Digg and Flickr — and then ends up defending deleting comments on his site.""

Software

Submission + - Support Blows

An anonymous reader writes: After a still-unresolved, four-day nightmare trying to switch to Comcast digital voice (with all features working, please-thank-you), I'm again asking myself what does the buffer zone support layer really provide. I've been bumping up against the BOsFH since Friday trying to get my phone service ported, along with my number, and I'm asking myself again what do these unqualified phone-bots really provide? They operate under the theory that having a layer of low budget (India!) phone-answers in between you and the solution to your problem adds value somehow. I lucked out getting Michelle today who ported my number correctly in about two minutes, whereas four days of calls to front-line nincompoops led me to nothing but frustration and a disconnected number. I specifically requested to speak to Michelle's supervisor so I could tell him she rocks!

Background: I've been managing in IT for 10+ years and the career is getting close to 25 years overall. It's taken as gospel, in my experience, that some fresh-out-of-school $15k-a-year (US) newbie is the best person to answer the phone. You've got to keep your developers, who cost real money and who really know what's going on, away from that distraction — away from customers. That distraction keeps them from creating new stuff to sell after all. In this process though, customers effectively get ignored (often for a weeks) while somebody in front-line support gropes for an answer... an answer that a developer could field with a couple of SQL queries. From what I've seen, a couple effective developers could outmatch an army of call-center bots.

The over-arching question here is what the real value of a call center is. At the moment I'm thinking not much. Get the people who can really answer questions on the front line! The counter-argument is that those folks cost 3-4x what a phone-answering bot costs. So which is really most cost-effective, a few highly skilled people or an army of near-illiterates?

The twist I would add is that a company only need rotate a fraction of the development workforce through the call center at any given time — say folks who are rolling out a new service or a major upgrade. Everybody else in development would still be nose-to-the-grindstone. Make the people who release stuff eat their own dog food.
Intel

Flaws In Intel Processors Quietly Patched 311

Nom du Keyboard writes "According to this article in The Inquirer and this Microsoft Knowledge Base article, a fix for some significant problems in many of Intel's most recent processors has been quietly released — by whom is not clear. Patches are available on Microsoft's site. Affected processors include Core 2 Duo E4000/E6000, Core 2 Quad Q6600, Core 2 Xtreme X6800, XC6700, and XC6800. Details on just what has been fixed are scanty (it's called a 'reliability update'), however, it's probably more important than either Intel or Microsoft is openly admitting." There is no indication that Apple users are affected.
Data Storage

Submission + - Seagate announce 1TB Hard Drvie

qsec0fr writes: ZDNet reports that Seagate has announced a 1TB hard drive, I for one am ecstatic, I was hoping for longer seek times on my drives !
Space

Tunguska Impact Crater Found? 229

BigBadBus writes in with a claim by an Italian team that they may have found an impact crater resulting from the 1908 Tunguska explosion over Siberia. The BBC story quotes a number of impact experts who doubt the Italians' claim. "A University of Bologna team says a lake near the epicenter of the blast may be occupying a crater hollowed out by a chunk of rock that hit the ground. Lake Cheko — though shallow — fits the proportions of a small, bowl-shaped impact crater, say the Italy-based scientists. Their investigation of the lake bottom's geology reveals a funnel-like shape not seen in neighboring lakes. In addition, a geophysics survey of the lake bed has turned up an unusual feature about 10m down which could either be compacted lake sediments or a buried fragment of space rock."
Privacy

Submission + - E-mail gets fourth amendment protection

An anonymous reader writes: People concerned about e-mail security got a whole new reason to worry last year with revelations of secret government monitoring. Earlier this month, though, a U.S. Appeals Court told the government where to knock it off, at least when dealing with people in the Southern District of Ohio. http://www.networkworld.com/columnists/2007/070207 bradner.html
The Courts

Submission + - UW cooperates with music industry in suing student (komotv.com) 1

Bomarc writes: "From the article: The University of Washington says it will cooperate with the music industry as it tracks down and sues students accused of illegally downloading audio files.

A university official, Eric Godfrey, informed students by e-mail that it will use its computers to identify students and notify them of their settlement options.

The university will forward notices from the Recording Industry Association of America telling them they have about 20 days to settle before going to court.

Settlements range from $3,000 to $5,000."

Security

$16,000 Bounty for Sendmail, Apache Zero-Day Flaws 173

Famestay writes "Verisign's iDefense is putting up a $16,000 prize for any hacker who can find a remotely exploitable vulnerability in six critical Internet infrastructure applications. The bounty is for a zero-day code execution hole on the following Internet infrastructure technologies: Apache httpd, Berkeley Internet Name Domain (BIND) daemon, Sendmail SMTP daemon, OpenSSH sshd, Microsoft Internet Information (IIS) Server and Microsoft Exchange Server. 'Immunity founder Dave Aitel, who also purchases flaws and exploits for use in the CANVAS pen testing tool, says its doubtful iDefense will get any submissions from hackers. "It's very hard to exploit [those listed applications]," Aitel said. "IIS 6 hasn't had a public remotely exploitable bug in it. Ever." Several other hackers I spoke to had very much the same message, arguing that $16,000 can never equate to the amount of work/expertise required to find and exploit a hole in the six targeted technologies.'"
Space

Extrasolar Planet Could Harbor Life 308

BlueMorpho writes with a link to a Space.com article about a recently discovered extrasolar planet that may be able to harbor 'life as we know it.' Orbiting around the star Gliese 581 is a small rocky ball that might have the same liquid ocean and drifting continent configuration we're familiar with. The find may be unique in all of space exploration as this planet appears to be within a habitable band of temperatures for life, and is categorically not a gas giant. "The bottom line is exciting ...The conditions for life could be there, but is life itself? As yet, there's no way to know unless the planet has spawned beings that are at least as clever as we are. As part of the SETI Institute's Project Phoenix, we twice aimed large antennas in the direction of Gliese 581, hoping to pick up a signal that would bespeak technology ... Neither search turned up a signal."
Announcements

Submission + - LinuxFest Northwest 2007

Hunter Gatherer Peng writes: "LinuxFest Northwest 2007, http://linuxfestnorthwest.org/ is just seven days away. Hear speakers from Red Hat, Google, SuSE/Novell, OLPC project, MySQL, Sofware Freedom Law Center, Linden Labs, OSTG, Linux Fund, over 40 speakers, 42 exhibitors per day and several exhibitors will be actively recruiting. Admission and parking are free for both days, April 28th and 29th in Bellingham Wash. This is a huge free Linux/OSS community event, don't miss it."
Handhelds

Palm to go Linux 253

jetkins writes "The Melbourne Age reports that company officials announced Tuesday that Palm will move to a new Linux-based platform 'to help the company compete better.' The move was announced 'during a meeting with analysts in New York, where they also discussed the company's business strategy and refused to talk about recent rumors of a possible buyout.'"

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