Again, how is this modded 2?! You do get a real person who does have the power to do anything, I once mistakenly downloaded a game for the wrong platform, I asked for a refund and a blacklist of my key. They couldn't blacklist my key but I got a refund anyway. If I've ever gotten a defective product, which happened ONCE, they paid return shipping. Buy a kindle book and don't like it? Refund. Buy an audible book and don't like it? Refund. I honestly think amazon does have the best customer service out there today.
Also could you please name even one large corporation out there where you get to talk with a charming, professional, customer service agent? Extra points if you can name one where you can talk to such a person right off the bat without having to jump through a bunch of computerized menu hoops. I very much doubt you can name one, except for y'know amazon.
