I've bumped into a few problems with my Ubuntu box, and the tech support has always (eventually) gotten around to helping me out with very well-informed and clear and precise solutions to my problems. The unfortunate part, however, is that I've had to run through back-and-forths with low-level IT lackeys who probably don't know what 'command line' means before they finally refer me over to a linux specialist that I requested in the first place.
I followed IU's recent exploration of ebooks, and it looks like they're pretty keen on making sure that no mandatory ebooks will be platform-specific or without a deadtree alternative, so I won't have to install Windows to read DRMCOPYRIGHTSPAZ publisher's textbooks. I don't much trust the university administrators on this matter, but all the tech people I've met who are in charge of things have seemed very capable, and I hope the final say on everything stays in their hands.
But I'm in the humanities, not CS. (*gasp!*). The only real problems I have is with typing things on campus. All the computer labs (that I know of) only have Windows and Mac computers that run MS Office exclusively, so all my AbiWord/LibreOffice docs like to go through formatting bloat and eventually get corrupted when I try to work on them on campus. Portable apps are my friend, but that has led to corrupted flash drives and even more data loss.
But overall, I feel as though IU takes pretty good care of us, even if users have to jump through a few more flaming hoops.
