Comment Re:Customer service? (Score 1) 928
The gate agent was correct in telling him he could move back in the line to join his kids, but they couldn't cut in line and move up to join him. That's the policy and they tell you this when asking you to line up. The guy was in the wrong and then whined on twitter about how they didn't bend over to kiss his ass. His tweet naming the person could be construed as harassment or slander.
Calling someone "rude" is neither harassment nor slander. Slander requires a lie of fact, calling someone rude is purely opinion. Harassment involves repeated or persistant attacks, a single tweet doesn't cut it.