Comment Re:Don't call me (Score 1) 63
Having worked as a mechanic, it's pretty ineffective having a one-sided text/email conversation with customers. Despite best efforts to guess what a customer wants to know (when forming a text/email), they inevitably have 27 different, often unrelated, questions and need to have their hand caressed through the process. Even when the car is fixed and done, they tend to ask a bunch of additional questions.
I've never had a call with a mechanic that couldn't be replaced with an estimate to do unexpected work.
And I've never had a mechanic be able to send me a picture. "Your CV Boot is cracked, do you want me to replace it?" "What do you mean cracked? Is it torn completely through or is the rubber starting to show cracks" "Well, you know like little cracks" "I don't know, can you send me a picture?" "What? How?"
Sitting down and composing an email, or generating a multimedia presentation, and then dealing with all the back-and-forth, takes a lot more time than making a phone call...and there is no way in hell I'm going to be diddling around texting someone back-and-forth for 20 minutes, while trying to get actual repairs done. My customers have always seemed appreciative of a phone call, and I've never had someone say "don't call me". If they want pictures, videos, links, or any other additional info...then it's easy to take care of...but those are probably about 1% of the cases.
Isn't that kind of the whole point of this Apple Watch/iPhone integration? You don't have to sit down and text back and forth for 20 minutes, you can stay under the car, take a picture, send it to the customer text "Hey, look at this oil leaking around the water pump, $250 to replace it, here's a quote, reply back with YES, NO, or CALLME".