Submission + - Digital River makes hash of Windows 7 upgrade (theregister.co.uk)
kel5ash writes: Microsoft has been flooded with complaints from hundreds of disgruntled university bods who have struggled to download or successfully install Windows 7 files supplied by Digital River.
Users weren't only hit with problems trying to download the software. Some managed to grab the necessary files via Digital River's site, only then to be faced either with incompatibility issues or, worse still, having errors spat out when they attempted to unpack files from the download.
"Rather then providing an ISO file for students to download, they [Digital River] provided an unpacker and a couple of .BOX files which must be unpacked into a disk image," a Windows 7 customer told us. "It seems that users with x86 systems cannot unpack the files for an x64 download, the unpacker halts with an error."
And The Register has heard from unhappy academics in Australia too.
"Basically, when running the setup file to 'unpack' the two .BOX files (note that they have chosen to use a non-standard format, rather than providing an ISO that everyone can work with), the installer fails and throws an 'unspecified error' message," one Oz reader similarly reported. "This is unacceptable, and personally I'm hoping for a solution, or my money back."
Microsoft said that it and Digital River were "investigating" that particular problem. In the meantime it's telling users that the likely cause relates to incomplete files becoming corrupted on their computers.
"Users encountering this issue should try and re-download the files by logging into your [Digital River] order," said Microsoft.
It's fair to say that Digital River has made a complete hash of adequately explaining what users can and can't do with the upgrades on offer. Add to that the fact that the supplier failed to provide a simple .ISO file to customers downloading the software and it's of little wonder that so many customers who paid up for the Windows 7 academic offer in good faith are struggling to get their hands on the OS.
Users weren't only hit with problems trying to download the software. Some managed to grab the necessary files via Digital River's site, only then to be faced either with incompatibility issues or, worse still, having errors spat out when they attempted to unpack files from the download.
"Rather then providing an ISO file for students to download, they [Digital River] provided an unpacker and a couple of
And The Register has heard from unhappy academics in Australia too.
"Basically, when running the setup file to 'unpack' the two
Microsoft said that it and Digital River were "investigating" that particular problem. In the meantime it's telling users that the likely cause relates to incomplete files becoming corrupted on their computers.
"Users encountering this issue should try and re-download the files by logging into your [Digital River] order," said Microsoft.
It's fair to say that Digital River has made a complete hash of adequately explaining what users can and can't do with the upgrades on offer. Add to that the fact that the supplier failed to provide a simple