Comment I hate computers, but love customers (Score 5, Interesting) 385
So, ever since family and friends found out I could help with arcane errors and problems with their Apple ][+ computers (did I mention I'm old? That was back in the early 80s) I've been standing between computers and users and trying to reconcile both to each other.
Eventually, this turned in to a great opportunity for me to help people with their use of current technology. Are computers and software packages irritating? You bet! But being in the middle position between the user and CPU has been something I've enjoyed for more than a decade.
Sure, I've been a developer and struggled directly with computers on one hand and produced software that unintentionally frustrated users on the other. But it's standing in the gap between the technology and humanity that I find myself the most valuable.
As long as computers and software suck there will be a need for people like me. And, as it turns out, people prefer to turn their problems over to other people -- not wizards, FAQs, etc. -- for assistance.
The trick is not considering users as the problem but oneself as a key to the solution.