"Unfortunately on the internet - and in free software in particular - we have a lot of people whose voices aren't heard very loudly, and we have to take their needs into accounts as well as those who are vocal."
Go ahead and call them the "Silent Majority". You know you want to.
What really surprised me, though, was how he just came out and said you don't want to make it too easy to figure out how to change things, and that letting the user customize things is undesirable..."And I think there is a lot of value to have that experience you show the world to be consistent. In GNOME2 we didn't do that particularly well because everyone's desktop was different." I think that GNOME3 really carries through the premise of gnome-screensaver, another result of Mr. McCann's work--in it, the user is the enemy, and can't be trusted not to do something evil if you let him configure things, (Kind of like the justification for DRM, come to think of it.)