Comment Re:Australia still in the Dark Ages of Airline abu (Score 2) 77
To hell with KLM. They lose bags and actively lie about it.
In 2017 my ex and I were flying to Stockholm (LAX-AMS-ARN), and one of our bags apparently got lost at AMS. To make things worse, we were getting on a cruise ship the next day.
I pretty much spent four days dealing with KLM, and they consistently lied to me about the status of the missing bag. Until I realized that I had purchased the tickets with American Express. I contacted Amex Global Assist and let them deal with KLM. Four days later, the bag showed up in our stateroom (might have been sooner, except for Russian law). However... as a further example of how f***ed up KLM is, as I'm looking at the bag, I get an email from KLM: "Your bag is in Stockholm, please come get it."
1. I'm in Talinn, on a cruise ship. F*** off.
2. I have the bag in front of me you f***ing liars.