Europe, like any other region of this world, is dependent on its member states' economies being successful in maximizing their profits. That, and the fact that the EU in its heart is an economic union, not a civil rights institution, is the reason why there are, by conservative estimation, 15,000 lobbyists working in brussels, making 20 per member of the European Parliament, 550 per member of the European Commission. Which is why the EU, just as any other governmentorial institution in this world, usually creates laws and decisions in favor of the big money, not the people. And which is why a decision in favour of network neutrality, which would interfere with the profit maximization of the biggest European telcos, is improbable even if suggested by a top-rank commissioner. And if it really should become reality, it will be one of the rare exceptions to the rule.
The level of democratic legitimization of the European Commission is, by the way, completely irrelevant in this context. In this so-called civilized world, the only puropose of elections is to hold up the illusion that people could influence politics, while politics will, as a matter of economic necessity, always be dictated by profits, no matter in which cases people are allowed to vote, or, for that matter, whom they do elect.