Whether or not Apple would fix it is a bit of a red herring (and Apple wouldn't fix it- it's a decade old at least they say). It was whether or not it was fixable. And there are TONS of ifixit / ubreakifix / etc repair centers all over the place that do just that. I repair devices too. And yes, the issue is about Google finding a better way to allow people access to their accounts, but at the same time people often glance over the fact that Google is a free / unpaid service Google provides to users and given that google isn't likely to spend a lot of money adding customer service agents to fix the account access issue (yes, Google makes money off you, but you don't pay them directly in most cases). So the best bet for this lady (actually, the best bet is this article, which will bring it to Google Exec's attention, and probably get her access) is to fix the device she had access to her account in. And then use that device to do a Google Takeout data dump to get all her Google data and archive it in case of future lockout. Another easy fix is if she somehow makes herself a suspect in a case, and then Officers do a search warrant and obtain all her data for her that way. And then she obtains all her data through discovery, and then the case magically goes away (joking, of course- illegal to file a false police report, but this WOULD work).