Comment Re:impossible question. No ideal carrier exists he (Score 1) 375
I've used Verizon Wireless since roughly 2002; I've only had to call customer service a handful of times, but it was usually painless and quick. The only time things took a while was when I had to get my phone serviced under the best-buy service plan, and I "lost" my unlimited data. The Verizon rep got me my unlimited data back, but it took a couple of weeks to receive a waiver.
Longer version: I left my phone in my jeans when they went in the wash. Took it to bby, where I had a service plan for the phone, and they gave me a temporary feature phone and, while activating it, told the Verizon rep that I had unlimited data and that they should give it back to me when I received my repaired phone. When I got my phone back, they put me on a metered plan. The Verizon rep who worked on getting my unlimited back said that bby had screwed up and that, since I had a smart-phone data plan, they were supposed to give me a smart-phone as a temp. Tbh, I believe the Verizon rep because I recall clearly that when I had gone to bby, the person who handled my service claim said they didn't have an open phone to give me to use as a temp and called her manager over, who told her to open up & give me the cheapest phone they had on hand.
Longer version: I left my phone in my jeans when they went in the wash. Took it to bby, where I had a service plan for the phone, and they gave me a temporary feature phone and, while activating it, told the Verizon rep that I had unlimited data and that they should give it back to me when I received my repaired phone. When I got my phone back, they put me on a metered plan. The Verizon rep who worked on getting my unlimited back said that bby had screwed up and that, since I had a smart-phone data plan, they were supposed to give me a smart-phone as a temp. Tbh, I believe the Verizon rep because I recall clearly that when I had gone to bby, the person who handled my service claim said they didn't have an open phone to give me to use as a temp and called her manager over, who told her to open up & give me the cheapest phone they had on hand.