livechatreviews's Journal: clickdesk reviews

ClickDesk is said to be the first live chat tool to integrate with social communications and to support voice calls (VoIP). What makes it standing out is its web based features which eliminate the needs for downloads and âclick to installâ(TM) processes. And it is integrated well with IM clients like (GTalk and Skype).

Chat can also be of department based wherein each department has its own website code. Visitors can be transferred automatically to any of the existing departments where their questions can be best tackled. Agents also have the ability to forward chats to other online agents. Depending on the package choose, agents can handle a certain number of websites and concurrent chat. But for the Free Plan, only one site is supported and you can only get 30 chats a month. You need to upgrade to the paid version for more number of operators, to handle more number of concurrent chat and multiple sites.

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