Unable to help on that front, he asked if he could read his email. Naively, I said, of course you can! So, I set up his (national, very standard) ISP email address. Well, I followed the wizard. Big mistake, I ended up on POP3, which of course is a standard that should have been banned years ago. Damn, I hope you didn't have important emails. I set it up again as IMAP. Works fine, really... Except it doesn't show any email. None... I specifically sent email to him. Shows nothing... I assure you, the settings are correct. I used the same as those, I used on his iPhone. Besides, they do show on his iPhone
No way to make it work. On a related note: the POP3 did not delete his email from server. At least that was good.
Then, I want to show him to install apps (Despite me hating the word). Choice between the Samsung App Store, which most likely works but you want the Google store. So, Google Play. Okay, do you have a Google account? No... Ah, no problem, let's set one up. I follow the wizard, up until it asks for a secondary email for "lost password" situations. I could type in whatever I wanted, but the "Next" button never got enabled, stopping me right in the track to create the account.
Yes, I know, I could just go to a computer, create him a Google account and be done with it. Still, isn't this simply a scandalous bug?
So, I try to help and end up having I to explain that tablet browsers are second-class internet citizens (a site he uses failed to work. How do you explain that to a non tech, eh? Nothing I did worked as expected and I'm supposed to know what I do.
Okay, I might simply have become obsolete and have become unable to troubleshoot modern devices. Perhaps it's a hint I should stay in my basement with my servers and "real" computers. I don't know... It must be me. Everyone loves their Android tablets....