SteveFlow's Journal: Every customer wishes to know all about the product he's buy

Every customer wishes to know all about the product he's buying. He wants to be sure that it is perfect and meets all his demands. A lot of questions are on the tip of his tongue: Why does this product have such shape or color? Who approved it? What were the main criteria of its evaluation and price definition? Is this price defensible? And so on and so forth. However, in most cases he didn't ask them for different reasons: personal interests of shop advisors, impossibility to verify their words, etc. That's why everyone likes to be let into the holy of holies - the process of production.