
According to BBC News, sending spam in the UK from December 11 will be punishable by unlimited fines, but not jail time. The law will be enforced by the Information Commissioner, and spam send to business e-mail addresses will not be covered.
When Microsoft and OD2 started digitally selling music in the UK, I signed up immediately and downloaded my first track that night -- a 'temporary' download, with DRM to prevent copying and CD burning. The audio quality was disappointing; I'm no audiophile, but I listened to the track through exactly the same hardware that I listen to my Ogged CDs with, and the audio was definately "muddier" than my own rips.
The FAQs (which I can't link to, thanks to referrer checking) claim "If you wish to return a digital download for any reason within 7 days of purchase simply send an e-mail to drdownload@od2.com, with 'Refund Request' as the subject, attaching your music file and quoting [...] the reason for the refund." I e-mailed the track to them that same night, with my reason being "disappointing audio quality".
After not hearing anything for a week, I assumed I was being ignored and wasn't going to get a refund. With nothing to lose, I decided to spend my remaining account on a few more tracks, which were all still disappointing.
Ten days later, I finally received a response from OD2:
I've discussed the situation with your account with our refund department and as there was nothing wrong with the track you downloaded as we have tested it and you have also downloaded another track. The refund department have decided not to give you a refund.
So "a refund for any reason" has quickly become "a refund if we feel like it". Surely they could simply modify the track license, so next time Media Player checks I have the right to listen to it, I'm denied? And what does it matter if I've downloaded other tracks? What possible reason could they have for looking up my other purchases when I want to return a single product?
Have any other Slashdotters had trouble getting a refund for a digital product? How do other digital music publishers handle refunds, if at all?
All constants are variables.