
Journal Journal: Consultant
I'm a consultant for my own company.
Recently, a customer ordered a new website from me. I built it and they didn't like it. They sent it back. When I built it again, they didn't like it.
Finally I got smart about it. I wrote a proposal and had them okay it. They did. I even added a special waiver of a $1000 backend fee, if they accepted the proposal and site when it was completed.
They accepted graciously.
When I built the site, they claimed it was not what they wanted and that they wanted to cancel, outright. I convinced them to let me redesign it again. I showed them a test pic, and they loved it, and ordered me to "do that design instead".
After hours/days/weeks/years of being really annoyed by this customer's incessant whining about the site, I finally had them.
I canceled the waiver, based on our previous agreement, and issued them a 48 deadline for payment, oh about a few hours ago.
Why, do you ask, did I do this?
Because I'm honest and I don't like how many of the little guys get pushed around by big companies. They can make you wait in some office for a whole day just to speak with someone. They can slowly decide to take their sweet time about doing business. They keep you interested, but only by tossing you small potatoes. And when you get paid on a project basis, like I do, the customer's favorite thing to say is "I don't like it, do it again." or "There are too many blue squiglies there: it's unprofessional!" or "That's not what I ordered!"
So I'm getting my ducks in a row and swinging for the fence. No longer is my goal to please my customer. Now my goal is to make money.
That is why there no ethics in business, because everyone would rather get a deal than pay what they owe. That's why anyone who enters business, becomes slowly twisted into a ruthless manager.
FYI: most of my customers are cool, and they all get special fee waivers all the time. But the ones who don't pay their bills get set right.