Comment Stop blaming users - conduct usability testing! (Score 1) 951
Stop blaming users - conduct usability testing! Poor interface design is the problem. This may not be sexy, but: Most error messages are not seen because they are competing for the user's (limited) attention. Common problems: Unexpected placement. Incomprehensible messages. Think like a user, or better yet, conduct usability testing. At @InterfaceGuru, over hundreds of usability tests, we ALWAYS ask users what they see "first." Every application is different, so testing is warranted above and beyond best practices. With all due respect to RFguy, society can only keep up with technology when we make it universally accessible.