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Journal Journal: How I despair...

I work on an I.T. helpdesk for a major oil-sector company that you may have heard of.

Today I had a call from one of our users who wanted to report a problem with his DVD ReWriter. When I asked him "Is it an internal or an external drive?" he asked me "What's the difference between internal and external?"

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Nothing is easier than to denounce the evildoer; nothing is more difficult than to understand him. - Fyodor Dostoevski

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