Using recordings of pilots flying missions over Yugoslavia, The University of Texas at Dallas' Center for Robust Speech Systems has developed software to identify angry callers and automatically escalate those calls to a manager.

"I worked early on identifying stress in the voice patterns of pilots flying missions over former Yugoslavia," Hansen said. "Working Solutions--a firm that provides support for call center customers--asked us to utilize our expertise to refine this technology. We use a high-performance computing cluster with 128 networked CPUs that analyze voice data in a stream that is fed to us at UT Dallas over high-speed data lines."

So much for re-queuing people you piss off.

According to a recent TechWeb article, the U.S. Army is going after hacker's who've exploited security holes in it's free FPS "America's Army" with a vengence.