Submission + - What do you do when warranties go bad? 1
bobthemuse writes: What do you do when you have a truly horrible experience with an in-warranty hardware repair? When you get the hardware back and it still has the same problem, or worse, they never get back to you. Aside from legal action, which is often too expensive to undertake, how can you force the manufacturer to respond?
I purchased an Averatec laptop at my local Staples several months ago. A little while later the hard drive started making noises. Hitchi Disk Utility confirmed it was defective. Averatec has had this laptop for nearly three months, support says all they can do it contact level 2 support to find out the status (looks like the go through Teleplan.com for actual repair). Emails to all addresses (support, sales, even CEO) go unanswered.
I'm wondering if the slashdot community has any creative ideas for forcing a refund or getting the laptop back?
I purchased an Averatec laptop at my local Staples several months ago. A little while later the hard drive started making noises. Hitchi Disk Utility confirmed it was defective. Averatec has had this laptop for nearly three months, support says all they can do it contact level 2 support to find out the status (looks like the go through Teleplan.com for actual repair). Emails to all addresses (support, sales, even CEO) go unanswered.
I'm wondering if the slashdot community has any creative ideas for forcing a refund or getting the laptop back?
