I'll agree. I was a loyal customer for 15 years. Their support was absolutely top notch. I never had to wait more than 10 seconds when calling them and only once did I ever need to escalate a call beyond the first person to answer.
I think this is what put them out of business. The PC industry is a race to the bottom. Price is king these days and if you aren't willing to sacrifice your quality in the name of more profits, you will be replaced by someone else who is.
This is a very sad day for me.
A company is known by the men it keeps.