Comment Punishing Customers for Their Purchases (Score 5, Insightful) 247
They knowingly and willingly over sold their infrastructure (bait) and now that customers are trying to use the service they signed up for, their service is being throttled (switch). Period.
The real truth here is that they offered services which they knew they could not provide and rather than do the correct thing and increase their infrastructure capacity, they opted to increase shareholder profits and to purchase the other smaller companies who were coerced into selling selling off their business for lack of ability to compete with the unlimited plans. Now that they have a large percentage of the market share, their strategy is to punish the customer that they probably wouldn't even have if it was not for the unlimited plans. Basically they gambled that customers would not utilize the service and lost. However, unlike when we get our pockets emptied at a casino, they're somehow able to pawn their losses on the customers.
I couldn't imagine a more clear example of a ponzi scheme than this.
