I'm still with Speakeasy, as I have been since 2001. I didn't experience any setbacks in customer service when they were bought by Best Buy; and since they were bought by (and effectively assimilated into) Megapath, I haven't had issues requiring customer service so I don't know whether there's been any impact. But I'm a bit frustrated paying $80/month for a speed that was quite good in 2001 but ain't so hot today. The problem is that I want an ISP that will leave me alone -- that is, will not throttle my bandwidth, will not block ports or decide for me what services I am/am not allowed to run on my machine, etc. I haven't found one in DC (not the suburbs, but the District itself) that meets those criteria other than Speakeasy.