Comment Re:Why don't you have any remote management? (Score 1) 539
"I would assume any reasonable host would be willing to get you a similar sort of hookup."
In this case, it appears the PSU failed, and they moved my drive to a different chassis, with completely different hardware, and are asking for the root password so they can reconfigure everything to coincide with that hardware change.
They want to charge me $35.00/24-hour acccess to a KVM, so I can go in and fix the networking they broke by changing the hardware around the leased server in the dc. I flatly refused to take ownership of that, since they did not tell me beforehand that they'd be swapping out the entire physical chassis, and I don't think I should have to pay $35.00 for 24-hours of KVM use when it'll take me less than 2 minutes to fix it.
They caused the problem, they "downgraded" the hardware to a different chassis, and they're holding my data hostage until I either give them root to go poking around (which I flatly refuse to do, as it violates my company policy), or pay them to fix what they broke.