Comment Re:obvious (Score 1) 321
Similarly, as an IT manager, I measure (and get measured) on how upset people get when something major goes wrong.
If the network is in a state where it breaks regularly, minor problems are seen as major, and major problems are seen as disaster. Feedback to upper management is 'IT sucks.'
If the network is in a working state that rarely breaks, and communication to the company is good, then minor problems are fixed before people notice, and major problems are seen as minor problems. Feedback to upper management is 'Nothing ever seems to go wrong. IT is great.' That's the response we had a month ago, from one of our most vocal critics, in spite of the fact that we had a major server outage less than a week before.
If the network is in a state where it breaks regularly, minor problems are seen as major, and major problems are seen as disaster. Feedback to upper management is 'IT sucks.'
If the network is in a working state that rarely breaks, and communication to the company is good, then minor problems are fixed before people notice, and major problems are seen as minor problems. Feedback to upper management is 'Nothing ever seems to go wrong. IT is great.' That's the response we had a month ago, from one of our most vocal critics, in spite of the fact that we had a major server outage less than a week before.